Returns & Exchanges
Shipping Policy
Size & Fit Guide
Return / Exchange window?
From the day your parcel arrives, you’ve got 7 days to request a swap or return.
Conditions accepted?
- Garment unworn, unwashed & with original tags intact
- Please include the original packaging to keep our waste minimal
Exchange vs. Refund ?
- Exchange: We send your new size/color free of charge
- Store Credit: Refunds are issued as LilyWilliam store credit—ready for your next handcrafted treasure!
Shipping Cost?
Free Shipping on all orders
Processing Time?
1–2 business days for order confirmation & quality checks
Delivery Window?
4–7 business days via trusted couriers—track your order every step of the way
Special request or a rush delivery fulfilment?
Drop us a line at support@lilywilliam.com or tap “Chat With Us” on WhatsApp—we’re here 24/7!
Size Chart?