Cancellation & Refund Policy
At LilyWilliam, we craft each piece with care—so we ask that you review your order carefully. If you need to cancel or return, here’s how it works:
1. Order Cancellation
Timeframe: You may cancel your order within 24 hours of purchase or before we ship—whichever comes first.
How to Cancel:
- Log in to your account and visit “My Orders” → “Cancel Order.”
- Or email us at support@lilywilliam.com with your order number.
What Happens Next: Once we confirm your cancellation, any payment captured will be converted to an in‑store credit and added to your account immediately.
2. Return & Refunds (In‑Store Credits Only)
We believe in sustainable fashion—so all refunds are issued as LilyWilliam In‑Store Credits. No cash refunds.
Eligibility
- Items must be in original condition, unworn, unwashed, with tags intact.
- Return requests must be made within 7 days of delivery.
How to Initiate a Return
- Log in to your account and visit “My Orders” → “Return Order.”
- Or email us at support@lilywilliam.com with photos and order details.
Credit Issuance
- Once we receive and inspect your return, we’ll issue credits worth the product value within 24 hours.
3. Exchanges & Defective Items
- If your item arrives damaged or incorrect, please let us know within 48 hours of delivery.
- We’ll arrange a free exchange or issue full in‑store credits—no questions asked.
4. Non‑Returnable Items
- Final Sale: Sale items marked “Final Sale” and made‑to‑order pieces cannot be returned.
5. Questions?
We’re here to help!
- Email: support@lilywilliam.com
- WhatsApp: +91‑9752688667
- Chat: Click the chat icon on our website.
Thank you for choosing LilyWilliam—where every stitch is made slowly, lovingly, and sustainably. If you have any concerns, just reach out; we’ve got your back (and your wardrobe).